ITIL_Video_lesson.rar | 152.02 MB |
extras.rar | 64.86 MB |
Itilium.rar | 26.52 MB |
HP - IT Service Management Reference Model.rar | 24.86 MB |
HP_-_ITIL_Essentials_for_IT_Service_Management.Student_Workbook.rar | 23.91 MB |
ITSM Введение ИТ Сервис-менеджмент.rar | 22.72 MB |
ITIL Поддержка услуг.rar | 20.39 MB |
OGC_Books_lightweight.rar | 19.83 MB |
Mcgraw_Hill_Software_Project_Management_2nd_Edition.rar | 15.89 MB |
MOF.rar | 10.43 MB |
Microsoft_SMF_Guide.rar | 9.89 MB |
ITIL_ServiceSupport_2.1.rar | 6.66 MB |
John_Wiley___Sons_-_Integrating_Service_Level_Agreements.Optimizing_Your_OSS_For_SLA.rar | 6.2 MB |
John_Wiley___Sons_-_Information_Technology_Outsourcing_Transactions_-_Process__Strategies__an.rar | 5.92 MB |
ITSMF - IT Service Management - 2003.rar | 5.9 MB |
O_Reilly_-_Essential_Microsoft_Operations_Manager.rar | 5.63 MB |
itil exam.rar | 5.07 MB |
COBIT Documentation.rar | 4.94 MB |
Reversing Secrets of Reverse Engineering (Apr 2005).rar | 3.86 MB |
ITIL Service Delivery.rar | 3.78 MB |
NSD.itsm.Kazan.rar | 3.57 MB |
Central_Computer_and_Telecommunications_Agency_-_ITSM_Case_Study.rar | 3.55 MB |
ITIL ICT Infrastructure Management.rar | 3.52 MB |
Process_Modeling_and_Simulation_with_ITIL_Framework.rar | 3.39 MB |
Cambridge_Strategy_Publications_-_The_Service_Management_Audit._Nine-step_Assesment_.rar | 3.12 MB |
McGraw.Hill.IT.Auditing.Dec.2006.rar | 3.05 MB |
ITIL Planning to Implement Service Management.rar | 3.03 MB |
ITIL Application Management.rar | 2.81 MB |
itSMF - An Introductionary Overview of ITIL. Pocket Guide.rar | 2.33 MB |
OGC_Prince2_3E_2002.rar | 2.07 MB |
Syngress_-_Sarbanes_Oxley_IT_Compliance_Using_COBIT_and_Open_Source_Tools_-_2005.rar | 1.61 MB |
IT Problem Management - Prentice Hall.rar | 1.6 MB |
Cisco_Press_-_Practical_Service_Level_Management.Delivering_High-Quality_Web-Based_Services.rar | 1.37 MB |
Prentice_Hall_-_IT_Services_Costs__Metrics__Benchmarking_and_Marketing.rar | 1.05 MB |
ISO 9001-2000 Quality Management System Design.rar | 979.47 KB |
Elsevier-_Managing_the_Risks_of_IT_Outsourcing_-_I.Tho_.rar | 930.26 KB |
Charles_T._Betz__-_Data_Architecture_for_ITSM.rar | 835.48 KB |
Service_Level_Management_SLA.rar | 663.67 KB |
IT_Service_Management.A_Companion_to_ITIL.rar | 634.83 KB |
PWC_-_CobiT_ITIL_and_ISO17799.How_to_use_them_in_conjunction.rar | 509.87 KB |
ITIL_method.rar | 395.17 KB |
ITIL 3.rar | 363.27 KB |
ITIL_Based_ITSM_The_Application_Developers_View.rar | 317.22 KB |
XWAVE - ITIL Overview.rar | 236.45 KB |
EX0-100_troytec_ITIL_Foundation_Certificate_in_IT_Service_Management__EXIN__v1.0_158q.rar | 209.06 KB |
Gartner_-_A_Guide_to_Successful_SLA_Development_and_Management.rar | 171.5 KB |
ITIL - основа концепции управления ИТ-сервисами.rar | 155.71 KB |
me-itil-sdp-helpdesk-smb.rar | 148.11 KB |
Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA).rar | 122.13 KB |
ITIL на практике.rar | 120.01 KB |